Who we are
3BT Tool and Plastics is committed to protecting the information we hold about you. This notice applies to 3BT Tool and Plastics cc Reg No CK 1998 36450/23
This notice provides you with information about how, when, and why we use your personal information and how we keep it secure. It also sets out your rights under law, our responsibilities to you and how you can contact us.
This notice concerns any information that we collect in the following ways:
Information we receive through our website www.3btsa.co.za by return emails directly to info@3btsa.co.za which are received by one recipient only.
Information we receive as a result of the products and services that we offer, including through our related support, mobile or cloud-based services.
Applications you fill in and any documentation sent to us via post , email or other mediums in relation to your contract and or account with 3BT Tool and Plastics are held in your Account File or Contract File in Paper form in a secure Filing Cabinet.
Our Customer Base Information is stored in Sage Pastel Accounting in the cloud. There are no back ups or hard copies held in any other location other than what Sage Cloud uses. More information can be found on Sage.com
Information about other people
If you provide us with personal information about other people – such as a joint applicant or your dependents – you must show this privacy notice to them, and you must ensure that you have their consent to provide their personal information to us.
Information we hold about you
A description of the types of personal information about you that we collect, use, process and share.
Where we get our information about you
Details of information which you give to us, which we gather ourselves and which we seek from third parties.
How we use information about you and why
A description of what we use your personal information for, why we use it and why we are allowed to use it.
Whether you have to provide personal information
An explanation of whether you have to provide personal information to us and what happens if you do not.
When we share your information with others
Information about third parties that we share your information with.
Where we transfer your data
How long we will keep your information
A summary of the circumstances in which we can keep your information
Your rights (‘ data subject’ rights)
A summary of your general rights over personal information. Please note that these do not always apply.
Future changes to this privacy notice
A notification that the privacy notice can change and that we will update you about changes.
How you can contact us
The information you need to get in touch.
Your local Data Protection Regulator
Information about your local Data Protection Regulator and how you can contact them.
Part A.
Personal Information we hold about you
As with other manufacturing businesses, we collect personal information about you as an owner , member or director , as well as pertinent information regarding your business.
Most of this information is necessary for us to comply with our legal obligations, to enter into a contract with you, or for legitimate business purposes including opening an account with you.
When you apply to become a client and during the course of our dealings with you, we will collect some personal information about your Company and about the owners , members or directors. This includes what you tell us about yourself and what we learn by having you as a customer. Whether this collection is mandatory, or voluntary, will depend on the reason why we are collecting your personal information. For example, if you want to become a client or account holder, we require certain mandatory information from you to be able to comply with statutory regulations.
We have set out below a description of the types of personal information about you which we will collect and process in different situations when you interact with us.
01. Personal information that we generally process regardless of how you contact us, or for whatever reason, includes:
your title, full name, your contact details, including for instance your email address, home and mobile telephone numbers; and/or
your home address, correspondence address (where different from your home address)
02. If you submit an application to become a client or are already one, in addition to the above personal information, we may collect the following from you:
Your date of birth and/or age;
Financial information, including your bank account information, the amount you are looking to apply for credit on.
Proof of identification in the form of copies of your Identity Card ,Passport or Driving Licence
Personal information and contact information which you provide in correspondence with us, whether by email, written letter, or telephone call or through our online enquiry system (this will be information volunteered by you, it could include the reasons why you have decided purchase existing available products and or procure new tooling and products from us.
Information relating to your use of our service, any other 3BT Tool and Plastics products and services you currently have, you have applied for or you have previously held.
03. In addition to the above, we collect the following information from you when required:
To comply with our legal, statutory and regulatory requirements, your tax compliance will be required in the form of an up-to-date Tax Compliance Certificate from South African Revenue Services.
CIPC Copies of your Companies registration. Recent Utilities Bill showing Proof of Ownership or Rental of Physical premises. Proof of VAT registration. Copies of valid identification of all Directors , Owners or Members. Auditor / Accountant Contact details
Where we get your personal information from
We may have information about you that you did not provide to us yourself.
In relation to the categories of personal information described above, we collect personal information in the following ways:
Information that you provide to us.
We typically collect the personal information directly from you as part of our client on-boarding process when you complete an application form and provide proof of your identity. Additionally, we collect personal information from you when you correspond with us (whether by telephone, e-mail, or through the 3BT Tool and Plastics Website) or complete a request for a product or service. The nature of our relationship with you will determine the kind of personal information we might ask for.
Information that we collect or generate about you.
We will continue to collect additional personal information that we learn about you during the course of providing our products and services, such as:
Updates and or changes regarding our business relationship.
information which you provide in correspondence to us (whether by telephone, e-mail, or through the 3BT Tool and Plastics Website), including contact history.
Information that we obtain from other sources.
Sometimes we collect additional information about you from third parties. Specifically, we will obtain information about you from:
Agencies who we use to perform credit checks and or guarantees
Banks that provide us with background checking services; and/or
A third party / parties who you have appointed to provide us with credit checks
How we use your personal information and why
We need to use some personal information to provide you with our service and to fulfil our contract with you.
We mainly use the personal information we hold about you where it is necessary for us to perform our contract with you and/or to enable us to comply with legal obligations. Your personal information will also be used when it is in our legitimate interest. A legitimate interest is when we (and sometimes third parties) have a business or commercial reason to use your information. But even then, our legitimate interest must not unfairly go against what is right and best for you.
Each of these categories is a ‘legal basis’ that allows us to process your information under data protection law. We have provided further information below about what this actually means, in terms of how we process, or the purposes for processing your personal information relevant to each legal basis.
We need to use some personal information to provide you with our service and to fulfil our contract with you
to communicate with you about your account, product or service (i.e., periodic statements), to verify that your instructions are genuine and to process them accordingly;
to enable us to process your orders, manufacture and or provide you with a service.
to recover any money amount owed to us;
to investigate and deal with complaints or disputes;
to contact you when we have updated this Privacy Notice and consider that it is necessary to advise you about any changes to the way we are processing your personal information;
to share your personal information with third parties (such as our service provider who assists us administer or process transactions on our behalf) if required for the management of your product or service.
Use of your information is necessary for us to comply with our legal obligations
We need to use some personal information to comply with legal obligations.
to contact you with notices about your products
to comply with audit requests from our auditor
to comply with requests made by you when exercising your legal rights (such as those contained within this Privacy Notice);
recording incoming and outgoing calls for regulatory purposes;
when, to achieve the above purposes, we share your personal information with the following categories of individuals or organisations:
law enforcement agencies and governmental and regulatory bodies such as tax authorities, financial regulators/ombudsmen and non-financial regulators (depending on the circumstances of the sharing); and/or
courts and to other organisations where it is necessary for the administration of justice, to protect vital interests and to protect the security or integrity of our business operations.
Use of your information which is necessary to pursue our ‘legitimate interests’
We are allowed to use your personal information to pursue our own interests as long as your fundamental interests do not override these.
This will include
recording incoming and outgoing calls for training, monitoring, and security purposes, as well as to keep an accurate record of any instructions received from you in relation to your products , orders or services that we provide.
administering and managing your account(s) and services relating to that, updating your records, tracing your whereabouts to contact you about your account;
to adhere to guidance and best practice under the regimes of governmental and regulatory bodies such as tax authorities, financial regulators/ombudsmen and non-financial regulators;
for management and audit of our business operations including accounting;
reviewing and improving the information provided on the 3BT Tool and Plastics Website to ensure is it user friendly and to prevent any potential disruptions or cyber-attacks;
for statistical monitoring and analysis of current attacks on devices and systems and for the on-going adaptation of the solutions provided to secure devices and systems against current attacks;
to contact you when we have updated this Privacy Notice and consider that it is necessary to advise you about any changes to the way we are processing your personal information;
when, to achieve the above purposes, we share your personal information with the following categories of individuals or organisations:
our legal and other professional advisors, auditors;
governmental and regulatory bodies such as tax authorities, financial regulators/ombudsmen and non-financial regulators (depending on the circumstances of the sharing);
other organisations and businesses who provide services to us under contract such as agents that recover money owed to us, back up and server hosting providers, IT software and maintenance providers, document storage providers and suppliers of other back-office functions;
If you have further questions about the third parties we share your personal information with, please contact us. The relevant details are set out in Part B.
Use of your personal information with your consent
Where we are relying on your consent to process your personal information, you are entitled to withdraw your consent at any time.
However, as noted above, we are usually processing your personal information based on another reason, in which case withdrawing your consent will not change how we process your personal information.
If you wish to withdraw your consent you may do so by contacting us using the information in Part B.
Unlike the uses described above, sometimes we rely on your consent to use your personal information. We will rely on your consent:
when you request that we share your personal information with someone else and consent to that (for example if you engage the services of a professional advisor after you have become a client of ours and request that we provide information about your account to that professional advisor);
where you have opted-in to receiving marketing communications (and have not subsequently opted-out or requested to be removed from any marketing list); and/or
when you volunteer information to us in correspondence, which information we need in order to respond to your enquiry, and only where lawful to do so.
You have the right to withdraw your consent at any time – the contact information is given in Part B. Please note, if you do withdraw your consent, this will mean that we will stop similar future processing. However, the withdrawal of your consent will not invalidate any processing which we previously undertook before you withdrew your consent.
Please note that, where we rely on another lawful reason to process your personal information which does not require your consent, withdrawing your consent will not affect that processing. This is the case where the processing is necessary for our performing our contract with you, or where we must process your personal information to comply with law, as described above. We will continue to process your personal information for those lawful purposes notwithstanding the fact that you have withdrawn your consent for one of the above listed purposes that requires your consent.
Whether you have to provide personal information
If you want to use our services, there is some information which you will be required to provide to us either because of legal requirements, or because we need that information to provide our services to you.
We are required to collect some personal information by law and regulation. For example, we are required to verify your identify before we can accept any applications.
In other cases, we need the information in order to provide our service to you. For example, we need your bank account information to refund overpayments.
We will tell you when the personal information requested is mandatory, or if it is voluntary. If you do not provide that personal information that is mandatory, we will be unable to properly provide you with the services and/or perform all obligations under our agreement with you.
Where you choose not to provide us voluntary personal information this may reduce the quality of service we are able to provide (for example, if you only provide us your postal address and do not provide us with your e-mail address, we will only be able to contact you by postal mail).
Yes, there are times when we are either mandated by law to disclose your personal information to third parties (such as Tax authorities).
We will never sell, rent or trade your personal information.
We will share your information with others who have a duty to keep it secure and confidential, and where we have a lawful reason for doing so, as explained above. The categories of organisations that we will share your information with are:
professional advisors, such as lawyers, accountants, actuaries; and/or
anyone we transfer our rights and duties to – e.g., if we restructure or sell our business.
Your personal information will be shared with credit reference agencies for credit checks authorised by yourself.
Sharing with identity verification agencies
In order to become a client of ours, we will perform identity checks on you with one or more credit reference agencies (‘CRAs’). To do this, we will supply your personal information to CRAs and they will give us information about you. CRAs will supply to us financial history information and identity verification information.
How long we will keep your information
Your information may be held for a considerable period after our relationship ends (or indefinitely if anonymised).
If you have further questions about our data retention practices, please contact us using the details in Part B.
We will keep your personal information as long as you are a client of 3BT Tool and Plastics
After you cease to be a client of ours, or investor with us, we may keep your data for up to an additional 10 years for one of the below reasons:
To respond to any questions or complaints;
To show that we treated you fairly;
To maintain records in accordance with the rules that apply to us.
We may keep your data for longer than 10 years if we cannot delete it for legal, or regulatory reasons. We may also keep it for research or statistical purposes. If we do, we will make sure that your privacy is protected and only use the data for those purposes and, to the extent possible anonymised.
If we anonymise your personal information so that it can no longer be associated with you, it will no longer be considered personal information, and we can use it without further notice to you.
Your rights (‘ data subject’ rights)
You have a number of rights over your personal information including a right to object to the processing of your information.
You will not be able to use these rights in all circumstances.
You are also entitled to make a complaint to the regulator.
Under data protection law you have a number of rights (set out below). Please note that these rights are not without limitation, and in some instances may not be available.
Where applicable, you have the right to:
be informed about our processing of your personal information;
have inaccurate/incomplete personal information corrected/completed;
object to the processing of your personal information;
restrict the processing of your personal information;
have your personal information erased;
request access to your personal information and to obtain information about how we process it;
move, copy or transfer your personal information digitally;
object to automated decision making, such as profiling.
To exercise your rights as set out above, please write to us using the details in Part B. There is no fee for making these requests. However, if your request is excessive or unfounded, we can charge a reasonable fee or refuse to comply with it.
Pursuant to applicable law, you will not be discriminated against for exercising certain of your rights as set out above.
The content of this notice is likely to change over time. We will tell you if it changes.
Future changes to this privacy notice
We reserve the right to update this privacy notice at any time, and we will notify you when we make any substantial updates.
We will also notify you in other ways from time to time about the processing of your personal information. For example, if you take out a new product with us.
Part B.
Contact Information
How you can contact us with questions.
You can contact 3BT Tool and Plastics if you have any questions about this privacy notice or information we hold about you.
Email us: popia@3btsa.co.za
Call us: +27 11 818 0085
Write to us:
3BT Tool and Plastics
PO Box 11787
Selcourt
1567